Renault Trucks recently introduced a new maintenance contract called Start & Drive Excellence Predict. Renault says this approach can reduce downtime by half by maintaining a “carefully managed service schedule” and analyzing real-time data “thanks to vehicle connectivity.” The diagnostic system in the vehicle uses sensors to monitor important components and then sends fault codes directly to Renault’s “surveillance platform” in Belgium. Renault then notifies the dealership of the issue, and the dealer contacts the driver or vehicle owner to schedule maintenance.
Dealers also receive information about “the state of wear on key parts every three days,” Renault says, which allows them to proactively schedule maintenance if the diagnostic system detects an issue. Telematics data, including engine hours, fuel consumption, and mileage, updates weekly for more accurate planning.
Start & Drive Excellence originally launched in the Czech Republic and France on a trial basis before the marque moved to roll out the programme in 12 countries. It currently covers roughly 10,000 vehicles and is available for Renault Trucks T and T High trucks, with plans to add it as an option for the C and K ranges in 2020. This new contract complements Renault’s other service contacts, including Start & Drive Reference and Start & Drive Performance and Endurance.